Influential Characteristics and Benefits of Cloud ERP Adoption in New Zealand SMEs: A Vendors’ Perspective

Cloud enterprise resource planning (ERP) systems are hosted services offering opportunities for small and medium-sized enterprises (SMEs) that often lack IT resources. Few studies have examined the adoption of cloud ERP in SMEs, specifically, from perspective vendors who domain experts. Drawing on vendors’ perspectives New Zealand (NZ) context, this paper evaluates influential characteristics adopting SMEs. The uses an integrative model combining technological, organizational, environmental (TOE) framework with unified theory acceptance use technology (UTAUT) based individual dimension a holistic evaluation. Findings reveal novel including system reliability data security influence ERP. Further, benefits identified such as reduced cost time deployment, increased scalability, improved accessibility. presents new insights can help SME managers successfully adopt their firms addition to providing practical guidelines NZ. development theoretical integrating TOE UTAUT is approach, substantially contributing body knowledge.